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The Lopez Couple
"ATTN : Lonely Planet & Le Guide Du Routard
Direct Bookings in India through Internet : accurate information and save on the costs .... and the surprise at landing : outstanding service from the agency."
We are french people living now in Montreal, Canada. We had already visited 25 countries from San Fransisco in the West to Bangkok in the East. We used to carry with us a guide from your collection, sometimes one of each! But even if we know well your books and if we thought about a lot of good or less good feedback, we never took the time to contact you to share our experiences with you ... until now.
We are just back from India and Nepal. We went there for 3 weeks, in July '99. Delhi,Rajasthan,Varanasi and the Kathmandu Valley. This trip was special for us because we went there to get married as well.
Then, for the first time, we decided to use the services of a travel agency to help us to organize our trip and especially the wedding part.
Montreal agencies are not knowledgeable about India and we started to contact agencies in New Delhi through Internet. Afetr a few weeks, thanks to their fast answers, we had a clear idea of what we wanted our vacations and wedding to be.
We got proposals and quotations from travel agents of Delhi.
After asking these sites of the city of New Delhi (who take information from the Ministry of Tourism) Superinder@inetindia.com and jaya@delhigate.com for references on these agencies, we opted for Beckon Pvt. Ltd.
We finalised the trip : they would pick us at the airport, book hotels for the first 10 days of our stay, arrange the transportation between cities and above all arrange the wedding ceremony.
We sent them a deposit of US$ 350 to confirm.
All of this was done without having seen them and even knowing if they were real or just virtual!!!!
We knew that we were taking the risk to see nobody at the airport and be another victim of electronic fraud. But we felt that these guys were serious. In the exchange of emails we had for more than 1 month, answers were always fast , regular and we judged them professional enough to go ahead.
If they would'nt be there to greet us, we would have been ready to arrange everything by ourselves on site.
In arriving in Delhi, they were there, waiting for us and more than that, the service they offered was outstanding. Their representatives in all the cities were so helpful, always on time and ready to make our stay the best possible.The manager of the agency, in Delhi, Neelam Singh, was calling the hotels before we arrived to ask them to provide us good service. It was way above all expectations, and in a country where everything takes a long time, we appreciated a lot the time we saved thanks to them (buying train tickets, registrations, transportation, choice of hotels...)
So, we recommand anyone who wants to go in India and needs a part to be organised to go in India and needs a part to be organized to go in India and needs a part to be organized to go to the Internet at beckon@ndb.vsnl.net.in, chat with these guys and use their services. They won’t regret it.
Please contact us if you wish more details.
Thierry & Natahlie Lopez
4475 de Brebeuf
Monteal, H2J 3K8
Canada.
The@videotron.ca
The Kaplinsky Couple
Dear Neelam,
I hope you got the message I left with your colleague saying that we were extremely impressed by the service which you provided. Nothing which you were responsible for went wrong, and your staff were continually helpful. We will of course recommend Beckon to our friends.
Bye,
Mr. & Mrs. Kaplinsky, London.
The Blake Couple
Dear Neelam,
We have returned safely and through necessity of work etc. Are still trying to shake off the magic of India. We had a fabulous holiday and for me after several overseas holidays, for the first time I'm saying that I must go back --and we will.
Bye,
Mr. & Mrs. Blake, Australia.
Laura, Neil and Sylvia Bayliss and Jon Maunder
From: "SYLVIA BAYLISS"
Subject:
Date: Sat, 22 Jan 2000 21:28:07 -0000
X-MSMail-Priority: Normal
X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2615.200
Dear Deepak and Vinod
I'm sorry it's taken so long for us to get back to you after our return to the UK. I can't tell you how much we enjoyed our tour to India and how great a time we had there. We spent our whole time telling our friends how much we enjoyed our tour and what wonderful memories (and photographs) we have. Our guides were wonderful and our driver fantastic. It was the most wonderful time and we will remember it forever. Of course, the most brilliant bit was when Jon proposed to me at the Taj Mahal! Your organisation and helpfulness were indespenible and I cannot thank you enough for the effort you all put in and the friendliness you showed us during our stay. It is impossible to describe how different India is to the world we live in here in the UK. I loved the diversity of your culture and the welcome we received and hope that we showed how grateful we were. Please feel free to use our recommendation to anyone else you would like to - I would not hesitate to recommend you! I have passed your details to my friends in Islamabad and would wholeheartedly recommend to them a holiday in India after the trauma of Pakistan!
With best wishes for the future and the next milennium
Laura, Neil and Sylvia Bayliss and Jon Maunder.
Chieko Uchiyama
From: "Chieko Uchiyama"
Subject: Danyavad
Date: Thu, 04 Mar 1999 12:42:06 +0800
X-Accept-Language:
Dear Mrs. Neelam, Mr. Deepak and Mr. Vinod,
Thank you very much for your arrangement. We were very happy that we have chosen your Company and we came back with lots of good memories from India. Especially, please note that my husband liked India as much as I did (he was interested in the country itself but didn't want to take a risk). We wanted to pass our comments to someone from your Company at the airport but we didn't see anyone there, so I'll type it up and send to you by E-mail when I have more time.
With Best regards
Chieko Uchiyama
Prakash Phulwani
From: Prakash Phulwani, MD [mailto:phulwani@cablecomm-pa.com]
Sent: February 07, 2000 5:01 PM
Cc: Deepak Manwani
Subject: My trip to India.
Beckon Tours Pvt. Ltd.,
I found you on internet,never met you before saw you or heard of you.I contacted about 15 Travel companies in India and USA.Your response was prompt and your discounts were the best.After a few e-mails you developed enough of my confidance in you that I had no hesitation in sending you over US$15,000. My confidence in you was well deserved,You put together for me and my Family a wonderful trip to India which we will never forget.Every thing was faboulous and top notch. Every where we went you had people waiting to pick us up, the transportation was excellent, The hotels were Top notch the guides were excellent, the Drivers were very safe, honest and trustworthy.We never had to think about leaving of forgetting our valueables in car.And most of all it was the advise and guidence you provided which was invaluable. You are a credit to your profession. Department of Tourism of India should be proud of you and your contribution to travel industry in India.
Prakash Phulwani
221 Talltimber Drive
Johnstown Pa.15904 USA
Phone number Arae code 814 2693893
E-mail phulwani@cablecomm-pa.com
Bobby Loomba
From: bobby.loombabobby.loomba@ntworld.com
Sent : Thursday, July 05, 2001 1:51 AM
Subject : Beckon Tours Pvt. Ltd. Mail through beckontours.com
I'm sorry for the delay but as I was visiting your site today I thought I must write to thank you for the brilliantly organised holiday.
We took a chance by going on the internet to find you and trusting you to book our holiday. We came back thinking what a professional organised Beckons Tours are. Every thing was brilliantly organised and in a country which doesn't lean towards good organisation you were brilliant.
Let me personally thank the driver and his helper to all the guides you organised for us. May I also thank you for the help you gave us with our itinerary.
If anybody reading this feedback want to know anything more please contact me.
Thanks
Bobby loomba
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